Refund Policy

At Chroma Preset, we strive to provide high-quality Lightroom presets to enhance your photography experience. However, we understand that there may be instances where you are not completely satisfied with your purchase. Therefore, we have outlined our refund policy below:

1. Eligibility for Refund

– Refunds may be issued within 3 days of the original purchase date.
– To be eligible for a refund, you must provide a valid reason for your dissatisfaction with the Lightroom presets.
– Refunds are only available for purchases made directly through our website.

2. How to Request a Refund

– To request a refund, please contact our customer support team at info@chromapreset.com with your order number and a detailed explanation of the issue.
– Our team will review your request and may ask for additional information to better understand your concerns.

3. Refund Process

– Once your refund request is approved, we will process the refund to the original method of payment within 3 business days.
– Please note that it may take additional time for the refund to appear in your account, depending on your financial institution’s processing time.

4. Non-Refundable Items

– Certain items are NOT eligible for refund, including:
– Digital products that have been downloaded or accessed.
– Products purchased during promotional or sale periods, unless otherwise stated.
– Services provided by Chroma Preset, such as customization or consulting.

5. Refund Disputes

– If you believe that your refund request was unfairly denied or if you encounter any issues during the refund process, please contact us immediately for further assistance.

6. Changes to Refund Policy

– Chroma Preset reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

7. Contact Us

– If you have any questions or concerns about our refund policy, please contact our customer support team at info@chromapreset.com.